At OSTI, we continue to develop new ways to expand and improve student satisfaction. However, if you are not satisfied or can no longer continue your studies, we offer a generous refund policy. If you cancel within the first 6 days of enrollment you will receive a full refund. After the first 6 days your refund amount will be based on:

  • Lessons completed
  • Tuition collected
  • Enrollment date

If you elect to cancel you must send your notice of cancellation either via email or mail. A detailed refund policy is outlined below.

  • Within 6 Calendar days of signing of the enrollment agreement – 100% Refund

After 6 Days:

  • Before submitting a completed assignment – Registration fee + administrative fee + shipping & handling fees (if applicable)
  • Up to and including 10% of the program assignments completed – Registration fee + Administrative fee + shipping & handling fee (if applicable) + 10% of refundable tuition
  • After 10% and up to and including 25% of the program assignments completed – Registration fee + Administrative fee + shipping & handling fee (if applicable) + 25% of refundable tuition
  • After 25% and up to and including 50% of the program assignments completed – Registration fee + Administrative fee + shipping & handling fee (if applicable) + 50% of refundable tuition
  • After 50% of the program assignments completed or more than 12 months after your enrollment date (timeframe may vary depending on program selected) – Full program tuition and any applicable fees
  • Our cancellation policy for 1 week courses provides you with several options. You may transfer dates for the course with no penalty. If you must cancel the course and it is greater than 7 days prior to the class, a 100% refund. If you must cancel the course and it is less than 7 days prior to the class, a refund will be issued minus a 10% processing fee. No shows will be billed for the entire amount.

Appeals
No tuition refund will be granted following the refund date. If extenuating circumstances exist (i.e., military activation, death of immediate family member, or a serious medical condition) a student may submit a Tuition Appeal Form with supporting documentation to the Records & Registration office. An appeal does not automatically result in a refund. Appeals must be made no later than the term in which the course occurred.